Privacy Policy

1. Who we are and what this covers

emanuals.ai (“we”, “us”, “our”) operates the emanuals.ai website and application (the “Services”). This policy explains what personal information we collect, how we use and share it, and the choices you have. It covers our waitlist, website, and application.

2. Information we collect

Information you provide

Name and email address (including when you join the waitlist)
Account login details
Billing name, address, and phone number
Vehicle details you enter: make, model, year, trim, and VIN if you provide it
Your questions and conversations with the service, and any content you enter
Workshop or business details, if you use a team or workshop plan
Messages to support and feedback

Information collected automatically

IP address, device identifiers, browser, operating system, and language
Usage data, such as features used, queries submitted, and token usage
Logs and diagnostics for security, performance, and error handling

Payment details are handled by third-party payment processors. We do not store full payment card numbers.

Please do not include personal information about other people, such as a customer’s name or contact details, in your questions. A VIN can sometimes be linked to a person, so we treat it as personal information.

3. Cookies and similar technologies

We use cookies and similar technologies for sign-in, security, preferences, and analytics. Where required, we ask for your consent through a cookie banner, and you can change your choices there at any time. We do not currently use advertising cookies. If we introduce them later, we will update this policy.

4. How we use your information

Operate the Services, including answering your questions and applying your vehicle details
Create and manage accounts and memberships, process payments, and track token use
Provide support and send service and billing messages
Keep the Services secure, and detect and prevent fraud, abuse, and automated extraction of content
Review the quality and safety of answers, and improve the Services
Send launch updates and marketing emails where permitted, with an unsubscribe option in every email
Comply with legal obligations and enforce our Terms

5. How your questions are processed

When you submit a question, we search our indexed repair procedures and use language models to generate an answer. To do this, we use third-party providers for AI model processing, search, hosting, and quality monitoring. These providers process your question and vehicle details on our behalf to provide the Services.

Where these laws apply, we rely on:

Contract: to provide the Services you request
Legitimate interests: security, fraud prevention, product improvement, and analytics
Consent: marketing emails and non-essential cookies, which you can withdraw at any time
Legal obligation: tax, accounting, and regulatory requirements

We may share information with:

Payment processors
Cloud hosting and infrastructure providers
AI model, search, and monitoring providers that help generate and improve answers
Email and communications providers, for waitlist, launch, and service emails
Customer support and analytics tools
Professional advisers, and authorities where required by law
A buyer or successor in a merger, sale, or reorganization

We do not sell your personal information for money. We do not share payment card data or login credentials with anyone other than the processors and providers needed to run the Services.

8. Retention

Waitlist details: until you unsubscribe or ask us to delete them
Account information: while your account is active
Billing records: as required by tax and accounting law (generally 5 to 7 years)
Conversations and vehicle details: as long as needed to provide the Services, review quality and safety, and meet legal requirements, subject to your rights below
Security and usage logs: for a limited period needed for security and fraud prevention
Support records: while needed for recordkeeping

If you delete your account, we will delete or anonymize your information unless we must keep it by law.

9. International transfers

We may process your information in the United States and other countries, which may not have the same data protection laws as your home country. Where required, we use appropriate safeguards.

10. Security

We use safeguards such as encryption in transit, access controls, and monitoring. No system is completely secure, so we cannot guarantee absolute security.

11. Your rights

Depending on where you live, you may have the right to access, correct, delete, restrict, or object to the processing of your information, to receive a copy of it, to withdraw consent, and to opt out of the sale or sharing of personal information for targeted advertising. To make a request, contact [email protected]. We may need to verify your identity first. You can also unsubscribe from marketing emails at any time using the link in the email.

12. Children

The Services are not intended for anyone under 18, and we do not knowingly collect information from children. If we learn we have, we will delete it.

13. Changes to this policy

We may update this policy. We will post the new version with an updated effective date and, for material changes, notify you by email or in the application.

14. Contact

Privacy Team, emanuals.ai
1201 Orange Street
Wilmington, DE 19899
United States
[email protected]